Terms & conditions

Dear guest!

We will put in all the effort to make your stay as pleasant as possible. That also includes that you know exactly which services we offer, what we are responsible for and what your obligations to us are. Therefore please take note of the general terms and conditions which govern the contractual relationship between you and the hotel and which you accept by making your booking.

1. Conclusion of the contract

The contract is concluded as soon as the room(s) have been booked and confirmed, or simply made available in the event that a confirmation was not possible due to time constraints. The guest is jointly liable as the customer for all obligations laid out in this contract. Tour group operators and travel agencies have to provide an exact list of guests up to three weeks prior to arrival. Additions, amendments and ancillary agreements of any kind require explicit confirmation before becoming effective.

2. Arrival and departure

Without prior written agreement, it is not possible to enter your room before 2 pm on the day of your arrival, while you are kindly requested to vacate your room by 11 am on the day of your departure. If you would like to leave after 11 am, then you are kindly requested to tell the reception staff by at least 10 pm on the day before your departure. If you then depart before 6 pm, we charge half the price for a night, while guests leaving after 6 pm will be charged the full price for that day.

Reservations have to be realised by 6 pm at the latest. If your reservation is not realised by this time, and no later arrival was agreed, the hotel has the right to give your room to somebody else.

3. Service and prices

The contractually stipulated services are based on the arrangements contained in the reservation confirmation. The prices agreed are inclusive. The customer carries any additional costs resulting from an increase in VAT since the contract was concluded. If there was more than four months between the contract being concluded and arrival, the hotel reserves the right to make price changes without prior notice. All prices are displayed in EUROS.

4. Payment

The hotel has the right to demand 50% of the agreed price in advance for reservations. If this pre-payment is not transferred into the hotel's account within two weeks of being requested, the hotel has the right to cancel this contract. This cancellation has to be communicated immediately. Barring any other written agreement between the contractual partners, payment is to be made in cash at the latest before departure. If the partners agree to pay via invoice, this invoice has to be settled within 10 days of the date on the invoice.

5. Cancellation

All cancellations have to be made in written form. If the contractually agreed services are not used, each individual guest is required to pay

in the case of room only agreement = 80%
in the case of half board = 70%
in the case of full board = 60%

of the agreed price for the duration of the reservation. In good faith, the hotel has to rent its rooms to other people if reservations are not realised. The following cancellation and booking change deadlines apply for group reservations made via travel agencies or tour operators:

Up to 42 days prior to arrival = free cancellation
Up to 28 days prior to arrival = 50% of the agreed price due.

If you make a cancellation later than four weeks prior to arrival or the number of guests is more than 10% less than the agreed number, the person who made the reservation must pay 80% of the agreed price for the missing guests, if the rooms in questions cannot be rented to somebody else.
If the hotel incurs any costs due to the reservation, then these are to be paid by the person who made the reservation.

6. Liability

The contractual partner of the hotel/guest or the hotel/host is liable in full for any damages caused by itself or its guests. The hotel reserves the right to cancel the contract with immediate effect if guests use the rooms for anything other than the contractually agreed purposes. This has no influence on the agreed fees to be paid.

The hotel reserves the right to withdraw from the contract if it is unable to render the services agreed due to acts of nature or required work, without the obligation to pay any claims for damages.

The hotel is liable in accordance with the German Civil Code for items brought inside the hotel, unless the room or the container from which the items were removed was unlocked.

Liability is only assumed for valuables if these are exchanged for a receipt from the reception desk. The same applies for money.

The hotel is liable for the accuracy of services described in brochures as well as for rendering the contractually agreed services in a proper way.

The hotel is not liable for the services rendered by hotels which it brokered.

7. Final clause

The legal venue and place of fulfilment are the location of the hotel.

Verbal agreements are only effective if the hotel has confirmed these in written form.

If individual clauses in these general terms and conditions are invalid, this does not impact the effectiveness of the rest of the contract.